Elkhorn Valley Bank & Trust Grows with Teller On Demand Kiosks

Elkhorn Valley Bank & Trust (Nebraska) strikes a balance between personalized service and quick convenience with its growing collection of Teller On Demand kiosks.

For most community banks, there is a desire for balance between the personal connection of live tellers and the speedy convenience of technology. It’s not always an easy balance to create and maintain.

However, one bank doing so successfully is $1.26 billion-asset Elkhorn Valley Bank & Trust in Norfolk, Neb., which has been adding to its growing number of Teller On Demand (TOD) kiosks since introducing the initiative in 2021. TOD kiosks offer the benefits of multiple services and products via technology, along with easy access to live tellers when a customer desires.

Unveiling the technology

“We launched our Teller On Demand initiative in 2021 with the primary objective of offering another service channel for our customers that allowed them more convenience and extended service hours,” says Aaron Otten, Elkhorn Valley Bank’s president and CEO. “The technology also offers more self-service options that do not require live teller assistance for most common transactions, although tellers are available to assist if needed.”

Otten adds that, while the community bank would love for every customer to interact personally with bank personnel, it understands that the world is moving more and more toward self-service as a preferred option, especially for younger customers. 

“This technology allows us to deliver a robust self-service channel and meet those independent customers where they want to be met,” he says.

As of June, Elkhorn Valley Bank had 16 TOD kiosks. With TOD, customers can make deposits of any kind, make withdrawals of any amount, cash checks down to the dollar, complete transfers from any of their Elkhorn Valley Bank accounts, make loan payments and even pay off their loans. 

Customers can also receive account balance information; address account, online banking and mobile banking inquiries; change their PINs; order checks; and complete any transactions with a live teller interaction.

For more information visit Elkhorn Valley Bank & Trust.